Frequently Asked Questions

Please check our Frequently Asked Questions before reaching out to us.

Shipping costs are calculated at checkout based on your location and order total before you place your order. Orders over $70 qualify for free shipping.

We accept the following payment methods through PagSeguro: Pix, Boleto, Mastercard, Visa, Elo, Hipercard, American Express, Aura, Banese Card, Cabal, Diners, FortBrasil, Grand Card, Hiper, Mais, Personal Card, Sorocred, Vale Card, Up Brasil, and Vólus.

Delivery time depends on the destination and carrier, and usually ranges from 2 to 7 business days. For made-to-order items, the estimated delivery time is 9 to 20 business days. Delivery times are counted after payment has been confirmed.

We use PagSeguro as our payment processor, which guarantees customers a 100% refund if, for any reason, the products do not arrive. In addition, our website is protected by SSL security, which encrypts your data and helps keep it safe from threats. In other words, SSL prevents us from having access to your private information. For more details, please see our Privacy Policy and Terms of Use.

If you change your mind about your purchase, you have up to 7 days after the purchase date to request a refund.

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